Cancellation & refund

An order can be cancelled free of charge before preparation begins. To do so, call +994 50 123 02 01.

If the order has already been prepared or handed to the courier, cancellation may not be possible, as this is ready-to-eat food.

Ready-to-eat food is perishable. For that reason a correctly delivered order of good quality is not taken back because of a change of mind. This does not apply where the product is defective.

In the following cases the amount is refunded in full or the order is prepared again:

• the wrong product was delivered;
• the order is incomplete (part of it is missing);
• the quality is not acceptable (spoiled, cold, damaged);
• the order was not delivered at all through our fault;
• the payment went through but the order was not accepted.

Please report the problem within 2 hours of delivery — that allows the case to be examined objectively.

Call us and give your order number. If possible, send a photo of the product. Claims are reviewed within 1 business day and you are informed of the outcome.

• Cash payment — the amount is returned via the courier or by another agreed method.
• Card payment — the amount is returned to the same card. The bank transaction usually takes up to 14 business days; the exact period depends on the issuing bank.

Partial refunds are possible — only the amount for the affected item may be returned.

If the problem arose through our fault, the delivery fee is refunded as well.